I found a free site template for Helpdesk which supports creating Trouble tickets. We need to download it and Install in SharePoint 2013.
Trouble Ticket system includes the following features:
- You can customize the site to show your own company name and logo.
- Animated tiles provide links to different sections of the site.
- An administration link allows you to view and manage all trouble tickets.
- You can move completed tickets to a public archive so users can search and find solutions before creating a new ticket.
- You can move completed tickets to billing status so that you know what tickets need to be billed.
- Technicians can receive alert messages related to trouble ticket creation, changes and other actions.
- Features document library where you can upload technical documents, white papers, cases studies, etc.
Screenshot
Download Links
The download link is http://gallery.technet.microsoft.com/office/Trouble-Ticket-Template-7a699eda
The installation steps link is http://www.falconitservices.com/support/KB/Lists/Posts/Post.aspx?ID=116
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